Search Tickets for Non-Staff users

RT Users
1

Is it possible for Non-Staff Users to search Tickets with an interface similar to the one available to Staff Users?
(Simple Search / Tickets)

I’d really like to have a Search Feature and I don’t know how to.

Thanks.

2

Is it possible for Non-Staff Users to search Tickets with an interface similar to the one available to Staff Users?
(Simple Search / Tickets)

I’d really like to have a Search Feature and I don’t know how to.
Assuming they cannot access /Search/Simple.html already,
we don’t use SelfService, I’d start by copying
share/html/Search/Simple.html, and the necessary support files into
SelfService, adding/removing ACL checks and features as necessary.

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