Search tickets error

Hi
After having the problem with the “LoadById” I upgraded to 2.1.84 today and
sorted out that problem, and all correspondence via email and web works great.

Now Im having this problem when I try go to search tickets or display the
tickets in a queue

Can’t locate object method “CountAll” via package “RT::Tickets” at
/export/www/rt3/lib/RT/Tickets_Overlay.pm line 1698.

Trace begun at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Exceptions.pm
line 121
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"CountAll" via package “RT::Tickets” at
/export/www/rt3/lib/RT/Tickets_Overlay.pm line 1698.^J’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 281
HTML::Mason::Request::ANON(‘Can’t locate object method “CountAll” via
package “RT::Tickets” at /export/www/rt3/lib/RT/Tickets_Overlay.pm line
1698.^J’) called at /export/www/rt3/lib/RT/Tickets_Overlay.pm line 1698
RT::tickets::CountAll(‘RT::Tickets=HASH(0x955a234)’) called at
/export/www/rt3/share/html/Search/Listing.html line 105
HTML::Mason::Commands::ANON at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8adc274)’)
called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8adc274)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’,
‘HTML::Mason::Component::FileBased=HASH(0x8adc274)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’)
called at /export/www/rt3/share/html/autohandler line 146
HTML::Mason::Commands::ANON at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8fb3f04)’)
called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x8fb3f04)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’,
‘HASH(0x956da3c)’, ‘HTML::Mason::Component::FileBased=HASH(0x8fb3f04)’) called
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’,
‘HASH(0x956da3c)’, ‘HTML::Mason::Component::FileBased=HASH(0x8fb3f04)’) called
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’,
‘HASH(0x956da3c)’, ‘HTML::Mason::Component::FileBased=HASH(0x8fb3f04)’) called
at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’)
called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’) called at
/usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9289c60)’)
called at /usr/local/lib/perl5/site_perl/5.8.0/HTML/Mason/ApacheHandler.pm
line 787
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x88e1104)’,
‘Apache=SCALAR(0x925eb30)’) called at /export/www/rt3/bin/webmux.pl line 120
RT::Mason::handler(‘Apache=SCALAR(0x925eb30)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x925eb30)’) called at /dev/null line 0

( ( _______
)) )) .-“There’s always time for a good cup of coffee.”-. >====<–.
C||C|| (>-----Brent Geach - brent.geach@telecom1.com------<) | = |-’
--'–’ --------------- ---------------'------’

Brent Geach wrote:

Can’t locate object method “CountAll” via package “RT::Tickets” at
/export/www/rt3/lib/RT/Tickets_Overlay.pm line 1698.

What version of DBIx::SearchBuilder do you have?
�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.