Search terms giving inconsistent results

Greetings all…

I’m VERY new to RT, and have only been involved with it as a user up to this
point. However, I’m going to have to take on a more adminstrative and
systems-type role as my Linux skill level increases and the support we have
from a sister company (who helped us set it up) is gradually withdrawn.

ANYWAY…

I’ve noticed one unusual piece of behaviour, which has led us to start
working with RT in a rather brain-dead way. If I attempt to search for , say
Owner = gwaldram [delete] and Status != resolved [delete] I would expect to
get all my unresolved jobs.

But I dont. I get a completely emty list. Until, that is, I click on the
’Search’ link at the top of the search results page. Then the expected list
of jobs leaps into view, with exactly the same search rules shown at the
bottom. It seems to happen with any terms combined with the “Status !=
resolved” term. I belive we have RT 2.0.8 (does that make sense)? Is this a
known problem?

Sorry to be asking such a newbie question…

Thanks in advance,

Grant

Greetings all…

I’m VERY new to RT, and have only been involved with it as a user up to this
point. However, I’m going to have to take on a more adminstrative and
systems-type role as my Linux skill level increases and the support we have
from a sister company (who helped us set it up) is gradually withdrawn.

ANYWAY…

I’ve noticed one unusual piece of behaviour, which has led us to start
working with RT in a rather brain-dead way. If I attempt to search for , say
Owner = gwaldram [delete] and Status != resolved [delete] I would expect to
get all my unresolved jobs.

But I dont. I get a completely emty list. Until, that is, I click on the
’Search’ link at the top of the search results page. Then the expected list
of jobs leaps into view, with exactly the same search rules shown at the
bottom. It seems to happen with any terms combined with the “Status !=
resolved” term. I belive we have RT 2.0.8 (does that make sense)? Is this a
known problem?

This may be the difference between “Refine” and “Show Results.” Refine
lets you add search terms quickly without executing the actual search;
“Show Results” executes the search and, well, shows the results. =]

Cheers!

–j
Jim Meyer, Geek At Large purp@wildbrain.com