I wanna build a SearchQuery which presents me all my open and stalled tickets,
but without the one with Starting-Time in the future. My Problem, not at all tickets
the Value “Starts” is set, so my idea was to build a Query like:
Owner = ‘CurrentUser’ AND ( Status = ‘new’ OR Status = ‘open’ ) AND NOT ( Starts > ‘now’ )
But RT does not understand the Word NOT, does it?
Only AND and OR, and I don’t know how to include the tickets with the unset Value “Starts”.
Any helpful Idea how to do this???
Thx a lot,