After recently screwing up with RTx::Shredder on an incompatible system
it has been found that our Search function no longer works as intended.
We have a custom field called Profiles which consists of approximately
85 different options in a Select Multiple. So theoretically, by
selecting one of the options, I should be able to pull up a list of all
tickets containing the profile selected and only the profile selected
(it is the only search option selected). However, instead, I get a list
of all 10,000 tickets in the database.
I’ve checked other options such as owner, and owner with status of open
and even a blank search. These searches worked as expected. It is only
the custom field that is not doing what we want.
Any ideas what might need to be fixed?
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps