Search for tickets of my group

RT Users
1

Hi all,

a second question - I want to create to search to find all tickets of my
group - something like “cc.id == groupofcurrentuser_”

Any idea ?

And - side effect - if I create a search with “cc.id =” and search for
the id of the group I cannot get any result - okay or not okay ?

Best regards,

Michael

2

a second question - I want to create to search to find all tickets of my group - something
like “cc.id == groupofcurrentuser_”

You can be in multiple groups, which one should it choose?

And - side effect - if I create a search with “cc.id =” and search for the id of the group I
cannot get any result - okay or not okay ?

Cc is for ticket Ccs, QueueCc is for Queue Ccs. You probably want
QueueCc

-kevin

3

Hi Kevin,

You can be in multiple groups, which one should it choose?

Okay, you’re right. This will not work :slight_smile:

And - side effect - if I create a search with “cc.id =” and search
for the id of the group I
cannot get any result - okay or not okay ?

Cc is for ticket Ccs, QueueCc is for Queue Ccs. You probably want
QueueCc

No. Let me explain little bit more:

  • I have a group called TEST, id is 138, contains two user
  • create a ticket, set group TEST in cc
  • now find all tickets with group TEST in cc

I tried all of the *.id options I found in RT (4.0.2) - no one worked:
Requestor.id = 138 OR Cc.id = 138 OR AdminCc.id = 138 OR Watcher.id =
138 OR Owner.id = 138 OR QueueCc.id = 138 OR QueueAdminCc.id = 138 OR
QueueWatcher.id = 138

No result at all. Where am I wrong ?

Cheers - Michael

4

Cc is for ticket Ccs, QueueCc is for Queue Ccs. You probably want
QueueCc

No. Let me explain little bit more:

  • I have a group called TEST, id is 138, contains two user
  • create a ticket, set group TEST in cc
  • now find all tickets with group TEST in cc

I tried all of the *.id options I found in RT (4.0.2) - no one worked:
Requestor.id = 138 OR Cc.id = 138 OR AdminCc.id = 138 OR Watcher.id =
138 OR Owner.id = 138 OR QueueCc.id = 138 OR QueueAdminCc.id = 138 OR
QueueWatcher.id = 138

You want CCGroup.id = 128 but keep in mind that it only works for
ticket roles not queue roles.

Also, you need to have a user in the group, empty groups added as Ccs
won’t match.

-kevin