Search for 'this week'?

I’d like to add a saved search/chart that displays the # of tickets Created
’this week’ and the number of tickets Resolved ‘this week’.

Is such a thing possible?

-Josh

I created saved searches:

“This Week’s Tickets” = Created > ‘Last Sunday’
“Last Week’s Tickets” = Created > ‘Sunday Before Last’ AND Created <
‘Last Sunday’
“Today’s Tickets” = Created > ‘Midnight’
“Yesterday’s Tickets” = Created > ‘midnight 1 days ago’ AND Created
< ‘midnight’

adding from there, you should be able to modify for Resolved, Owned by Me,
etc…

–stephenOn Thu, Apr 14, 2016 at 5:54 PM, Josh Tackitt tackittj@reed.edu wrote:

I’d like to add a saved search/chart that displays the # of tickets
Created ‘this week’ and the number of tickets Resolved ‘this week’.

Is such a thing possible?

-Josh


RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

Stephen Dowdy - Systems Administrator - NCAR/RAL
303.497.2869 - sdowdy@ucar.edu - http://www.ral.ucar.edu/~sdowdy/

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Stephen Dowdy wrote:

I created saved searches:

“This Week’s Tickets” = Created > ‘Last Sunday’
“Last Week’s Tickets” = Created > ‘Sunday Before Last’ AND Created <
‘Last Sunday’
“Today’s Tickets” = Created > ‘Midnight’
“Yesterday’s Tickets” = Created > ‘midnight 1 days ago’ AND Created
< ‘midnight’

adding from there, you should be able to modify for Resolved, Owned by Me,
etc…

Hope you don’t put in tickets on Sunday or at midnight.
[Likely safe bet, but just in case…]

Query should be something like:
“This Week’s Tickets” = Created > ‘Last Sunday’
“Last Week’s Tickets” = Created > 'Sunday Before Last’
AND Created <= ‘Last Sunday’
“Today’s Tickets” = Created > ‘Midnight’
“Yesterday’s Tickets” = Created > 'midnight 1 days ago’
AND Created <= ‘midnight’

/jeff

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