I’m evaluating rt3 to replace our current helpdesk software. So far I like
everything I see, but I have one question.
We still have a lot of our end-users call into our department to enter a
help call. Since there are over 600 of them, we don’t have all their email
addresses memorized and they aren’t the easiest things to type (just take a
look at mine). What I would like to know is, when I click on “new ticket
in” and I have the requestor field, is there a way to search based on their
real name and have that be input into the requestor field? Or is there
another way to search for the requestor and then start a new ticket from
that point.
Thanks in advance!
Troy Brown
IT Manager
Shawnee Library System
618-985-3711 x2021
mailto:tbrown@shawls.lib.il.us tbrown@shawls.lib.il.us
Shawnee is one of nine multitype Library Systems cooperating to provide
vital services to the citizens of Illinois.