Search deleted tickets

RT Users
1

Version: 3.4.1
DB: PostgreSQL 7.4.2

How do I enable searching for deleted tickets?

I’ve copied
share/html/Search/Elements/PickBasics
to
local/html/Search/Elements/PickBasics

and changed the line
<& /Elements/SelectStatus, Name => “ValueOfStatus”, SkipDeleted => 1
&>
to
<& /Elements/SelectStatus, Name => “ValueOfStatus”, SkipDeleted => 0
&>

…which allows me to select Status = deleted in the Query Builder - but
I get zero results (and yes, there are deleted tickets in the db).

rnulf Nielsen
Vitusapotek AS

2
  • Ørnulf Nielsen [2005-03-23T15:11+0100]:

(and yes, there are deleted tickets in the db).

This puzzles me. The wiki documentation defines:
deleted status indicating that a ticket should not have been in
the system and is being removed.

That doesn’t seem to be the case – the removal doesn’t happen, at
least not automatically. How does one remove a ticket from RT, short
of manually expunging it from the db?

Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org

signature.asc (189 Bytes)

3
  • �rnulf Nielsen [2005-03-23T15:11+0100]:

(and yes, there are deleted tickets in the db).

This puzzles me. The wiki documentation defines:
deleted status indicating that a ticket should not have been in
the system and is being removed.

That doesn’t seem to be the case – the removal doesn’t happen, at
least not automatically. How does one remove a ticket from RT, short
of manually expunging it from the db?

Dave.

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