Search/dashboard of ticket with childern

Hello,

I want to create a query for a dashboard where I’m searching on a ticket
and any children ticket underneath it. Think project management type of
view, 1 top level ticket, with any number of children, children with
children. I was thinking I’d be able to search on HasMember where the
HasMember of the top-level ticket but this always returns zero results.

How would I go about accomplishing this?

Thanks!

Darin Perusich
Email: Darin.Perusich@ctg.com
Office: 716-888-3690

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I want to create a query for a dashboard where I’m searching on a ticket
and any children ticket underneath it. Think project management type of
view, 1 top level ticket, with any number of children, children with
children. I was thinking I’d be able to search on HasMember where the
HasMember of the top-level ticket but this always returns zero results.

How would I go about accomplishing this?

Go to the top level ticket, and in the Links box, the Children word
will be clickable and take you to a search that shows you the syntax
for the search that you want.

-kevin

I want to create a query for a dashboard where I’m searching on a
ticket and any children ticket underneath it. Think project
management
type of view, 1 top level ticket, with any number of children,
children with children. I was thinking I’d be able to search on
HasMember where the HasMember of the top-level ticket but this
always
returns zero results.

How would I go about accomplishing this?

Go to the top level ticket, and in the Links box, the Children word
will be clickable and take you to a search that shows you the syntax
for the search that you want.

This gives me the second level of ticket but nothing deeper than that,
some of the tickets are 5 or 6 levels under the top-level ticket. Is
there a way to recurs deeper in hierarchy? I’m able to accomplish this
with memberof = 1 OR memberof 3 OR memberof 10, etc. but that isn’t very
practical when you have lots of tickets at various depths. JSGantt is
able to pull in all the tickets to build a view of the tickets in a
"project". Maybe applying the logic it’s using… I’ll take a look at
the source, but in the mean time hopefully some has a quicker answer.

Thanks Kevin!

The information transmitted is intended only for the person or entity to which
it is addressed and may contain confidential and/or privileged material. Any
review, retransmission, dissemination or other use of, or taking of any action
in reliance upon, this information by persons or entities other than the
intended recipient is prohibited. If you are not the intended recipient of this
message, please contact the sender and delete this material from this computer.

I want to create a query for a dashboard where I’m searching on a
ticket and any children ticket underneath it. Think project
management
type of view, 1 top level ticket, with any number of children,
children with children. I was thinking I’d be able to search on
HasMember where the HasMember of the top-level ticket but this
always
returns zero results.

How would I go about accomplishing this?

Go to the top level ticket, and in the Links box, the Children word
will be clickable and take you to a search that shows you the syntax
for the search that you want.

This gives me the second level of ticket but nothing deeper than that,
some of the tickets are 5 or 6 levels under the top-level ticket. Is
there a way to recurs deeper in hierarchy? I’m able to accomplish this
with memberof = 1 OR memberof 3 OR memberof 10, etc. but that isn’t very
practical when you have lots of tickets at various depths. JSGantt is
able to pull in all the tickets to build a view of the tickets in a
"project". Maybe applying the logic it’s using… I’ll take a look at
the source, but in the mean time hopefully some has a quicker answer.

You may actually want the Graph link instead, which can draw all of
them out in graphviz and include ticket info.

-kevin