Search by requestor's email

RT Users
1

RT 2.0.4, perl 5.6, postgres 7.0.3-70, apache 1.3.20 with statically
built mod_perl

We are learning the ropes of RT. I am unable to search for existing
tickets by “Requestor’s email address contains …”

e.g.
new ticket created by user mary@asl37 with email address mary@asl37.
User mary@asl37 has access to RT. When I do a search for
"Requestor’s email address contains mary", search comes back empty.

Other searches work fine.

ashley

2

Make sure your DBIx::SearchBuilder is up to date. and I don’t remeber
whether that bug was fixed in 2.0.4 or 2.0.5.

-jOn Thu, Aug 30, 2001 at 04:22:38PM -0700, Ashley Gould wrote:

RT 2.0.4, perl 5.6, postgres 7.0.3-70, apache 1.3.20 with statically
built mod_perl

We are learning the ropes of RT. I am unable to search for existing
tickets by “Requestor’s email address contains …”

e.g.
new ticket created by user mary@asl37 with email address mary@asl37.
User mary@asl37 has access to RT. When I do a search for
“Requestor’s email address contains mary”, search comes back empty.

Other searches work fine.

ashley

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

package DBIx::SearchBuilder;

$VERSION = “0.41”;

I believe this is the most recent. I will try 2.0.5

ashleyOn Thu, Aug 30, 2001 at 08:28:15PM -0400, Jesse Vincent wrote:

Make sure your DBIx::SearchBuilder is up to date. and I don’t remeber
whether that bug was fixed in 2.0.4 or 2.0.5.

-j

On Thu, Aug 30, 2001 at 04:22:38PM -0700, Ashley Gould wrote:

RT 2.0.4, perl 5.6, postgres 7.0.3-70, apache 1.3.20 with statically
built mod_perl

We are learning the ropes of RT. I am unable to search for existing
tickets by “Requestor’s email address contains …”

e.g.
new ticket created by user mary@asl37 with email address mary@asl37.
User mary@asl37 has access to RT. When I do a search for
“Requestor’s email address contains mary”, search comes back empty.

Other searches work fine.

ashley

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users