Search by Group Name

RT Users
1

Is is possible in Query Builder to search by Group Name?

For example - I have Queues A and B, and Groups C and D. Users from
group C are responsible for tickets in Queue A but can subbmit tickets
to Queue B, and viceversa - users from group D are responsible for
tickets in Queue B but can subbmit tickets to Queue A.

Now I want to search how many tickets from users in group C was
submitted to Queues that they are not responsible for, like: Queue="B"
and Status=“new” and Requestor is in group=“C”.

BM

2

Now I want to search how many tickets from users in group C was
submitted to Queues that they are not responsible for, like:
Queue=“B” and Status=“new” and Requestor is in group=“C”.

RequestorGroup.Name = ‘foo’ should work

-kevin

3

Unfortunettly it’s not working.

What I understood is this "RequestorGroup.Name = ‘foo’ " should be added
in Search/Edit.html?NewQuery=1 (Advenced on Query Builder)

I tried Queue=foo and RequestorGroup.Name=“MO Mechanicy Strefa”
0 tickets found

then Queue != ‘General’ AND RequestorGroup.Name = ‘MO Mechanicy Strefa’
0 tickets found

then just RequestorGroup.Name = ‘MO Mechanicy Strefa’
also 0 tickets found.

Could it be other variable or some problems with spaces in name of Group?

W dniu 2014-03-07 17:44, Kevin Falcone pisze:> On Fri, Mar 07, 2014 at 02:25:34PM +0100, Bartosz Maciejewski wrote:

Now I want to search how many tickets from users in group C was
submitted to Queues that they are not responsible for, like:
Queue=“B” and Status=“new” and Requestor is in group=“C”.
RequestorGroup.Name = ‘foo’ should work

-kevin

http://agriplus.pl/

Bartosz Maciejewski/ IT Administrator

grafika1 (1.24 KB)

4

Ok, as a workaround this works

RequestorGroup.Id = 105 AND Queue != ‘MO.Mechanicy.Strefa’

(id 105 is group “MO Mechanicy Strefa” which maitain tickets in Queue
MO.Mechanicy.Strefa")

Thanx.

W dniu 2014-03-11 12:36, Bartosz Maciejewski pisze:

Unfortunettly it’s not working.

What I understood is this "RequestorGroup.Name = ‘foo’ " should be
added in Search/Edit.html?NewQuery=1 (Advenced on Query Builder)

I tried Queue=foo and RequestorGroup.Name=“MO Mechanicy Strefa”
0 tickets found

then Queue != ‘General’ AND RequestorGroup.Name = ‘MO Mechanicy Strefa’
0 tickets found

then just RequestorGroup.Name = ‘MO Mechanicy Strefa’
also 0 tickets found.

Could it be other variable or some problems with spaces in name of Group?

W dniu 2014-03-07 17:44, Kevin Falcone pisze:

Now I want to search how many tickets from users in group C was
submitted to Queues that they are not responsible for, like:
Queue=“B” and Status=“new” and Requestor is in group=“C”.
RequestorGroup.Name = ‘foo’ should work

-kevin

BM

5

Ok, as a workaround this works

RequestorGroup.Id = 105 AND Queue != ‘MO.Mechanicy.Strefa’

(id 105 is group “MO Mechanicy Strefa” which maitain tickets in Queue MO.Mechanicy.Strefa")

Hmm, on 4.2.3, RequestorGroup.Name = ‘foo bar’ is returning tickets.

-kevin