Just reviewing 3.8, very nice (love the new theme). One thing that
stuck me though, is that the search builder still seems to be very
difficult to use, and almost impossible (it seems) to do what should
be a simple thing without going into the advanced window.
The Primary difficulty is constructing queries with variations of AND
and OR, and nesting,
For example… Constructing a fairly standard query like
Subject LIKE ‘abc123’ AND Queue = ‘General’ AND ( Status = ‘new’ OR
Status = ‘open’ )
using the point/click search builder seems impossible, or at least,
not intuitive, I can’t workout how to do it.
This is the same as with the version of RT that I use (3.2.2, yes,
old)… I was hoping this would have been been fixed by now.
Is this is a bug in the new version, or just the way query builder
works… or am I just doing it wrong?
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