I don’t appear to be able to add a status of resolved into an existing
search but only when I do the following steps:
From the Home page, I type in ‘burick’ into search box.
Results come up as 0, status = open, status = new, subject like ‘burick’.
Add “status is resolved”
[Fri May 7 12:29:14 2004] [error] [Mason] File does not exist:
/opt/rt3/share/html/Listing.html
Any other way of searching and I am able to add ‘resolved’.
On an side, on searches that do work, I get the following errors tossed into
my error log:
[Fri May 7 19:30:00 2004] [error]: Do not know how to thaw data with code
`F’ at /usr/lib/perl5/site_perl/5.8.0/FreezeThaw.pm line 542
FreezeThaw::thawScalar(0) called at
/usr/lib/perl5/site_perl/5.8.0/FreezeThaw.pm line 679
FreezeThaw::thaw(‘FrT%3B%402%7C%250%7C%241%7C4’) called at
/opt/rt3/lib/RT/Tickets_Overlay.pm line 898
matthew zeier, Sr. Network Engineer | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie
matthew zeier wrote:
I don’t appear to be able to add a status of resolved into an existing
search but only when I do the following steps:
From the Home page, I type in ‘burick’ into search box.
Why do you use such strange way to search?
It’s a quick way to search for subject items. Strange or not, it shouldn’t
error out like that.
[Fri May 7 12:29:14 2004] [error] [Mason] File does not exist:
/opt/rt3/share/html/Listing.html
^^^^ IMHO You have file permissions problems. Apache process usually
tuns under own user and this user should have access rights to RT files.
Perl report such error when file doesn’t exists or process doesn’t have
read access(may be on upper level).
I doubt that because I can do searchs any other way and they all use
Listing.html.
But to be sure,
root@help2 (/opt/rt3/) 644> ls -l ./share/html/Search/Listing.html
-rwxr-xr-x 1 root bin 3887 Mar 3 15:24
./share/html/Search/Listing.html*
Matt:
It sounds like you’re running into the widely reported (and fixed) but
in 3.0.10 with quicksearch. Give 3.0.11rc1 a shot?
If you want to have a quick way to search for ticket subjects and get also stalled and resolved states, here a diff to rt 3.0.4, it should also work for 3.0.10:
— index.htmlre2003-07-29 11:26:32.000000000 +0200/share/request-tracker3/html/i
+++ /usr/local/share/request-tracker3/html/index.html 2004-01-20 18:40:36.000000000 +0100
@@ -63,7 +63,7 @@
# only.
$session{‘tickets’}->LimitStatus( VALUE => $_,
-
OPERATOR => '=', ) for qw(open new stalled resolved);
my $queue = RT::Queue->new( $session{‘CurrentUser’} );
if ( $queue->Load($query) && $queue->Id ) {
Samuel
Tried 3.0.11rc1, same problem. Let me know what sort of info you’ll need to
help debug this.
Tried 3.0.11rc1, same problem. Let me know what sort of info you’ll need to
help debug this.
Can you give us a step by step walkthrough of what you did and what the
results were on 3.0.11rc1?
I didn’t catch that error is ‘file not found’.
Jesse, I can confirm that error is in 3.0.HEAD and not in 3.0.9
Step to reproduce:
quik search for ‘test’, it s return 0 tickets and strange condition:
Status = open [delete]
Queue = test [delete]
Status = new [delete]
With
Hm.
Jesse Vincent wrote:
With
Grr. There was a patch for that. Terribly sorry about it. It’ll be in
RC2.
Just in case does this patch fix condition ‘queue = test’? It should be
’Subject like/= test’.
Jesse Vincent wrote:
Just in case does this patch fix condition ‘queue = test’? It should be
‘Subject like/= test’.
Do you have a queue called “test”?
yes, I have. Is it feature?
Jesse Vincent wrote:
yes, I have. Is it feature?
As I recall the logic,
if you type in an integer, it finds that ticket.
if you type in something that looks like an email address, it finds new
and open tickets from that user.
If you type in a queue name, it shows new and open tickets in that queue
otherwise, it shows tickets whose subjects match that string
.
This button really need JS popup with info near or html title that
describe it.
It’s more magicsearch then just quick 
Jesse Vincent wrote:
With
Grr. There was a patch for that. Terribly sorry about it. It’ll be in
RC2.
What’s the error in that line?
matthew zeier wrote:
With
Grr. There was a patch for that. Terribly sorry about it. It’ll be in
RC2.
What’s the error in that line?
It should be something like
Hi,
Is it possible to have a “read only” user ?
My goal is to allow some users to only see tickets from others users
(not all tickets), via the WebUI.
If I use PersonalGroups and Delegation, I have to work with
“privilegied” users only. But, my users are “customers” so I don’t want
to be privilegied.
It would be great to have this concept for non privilegied users.
Regards.
Jean-Pierre FORCIOLI OpenPGP: 1024D/CF173713
Cyber Networks http://www.cyber-networks.fr/
Tl. +33 (0)1 42 04 95 89 Fax : +33 (0)1 42 04 95 87
signature.asc (187 Bytes)
Hi,
Is it possible for a non privileged user to modify
his phone number, postal address, etc. ?
Thanks.
Jean-Pierre FORCIOLI OpenPGP: 1024D/CF173713
Cyber Networks http://www.cyber-networks.fr/
Tl. +33 (0)1 42 04 95 89 Fax : +33 (0)1 42 04 95 87
signature.asc (187 Bytes)
Jean-Pierre FORCIOLI wrote:
Hi,
Is it possible for a non privileged user to modify
his phone number, postal address, etc. ?
Did you see SelfService?
Request Tracker Wiki