If you’re on 3.8.x, this can be done using Dashboards.
Thanks for the tip. I’ve been playing with it a bit, but I never get the notification. My dashboard looks like this:
From the setup above, I suspect I should get a daily list of “new and open” tickets at 18:00 GMT. (technically it’s “new OR open”, but the search does return both new and open tickets)
If I go to manage my Dashboard, and click on the Name: ticket reminder, I do get the list of “new and open” tickets.
Is there maybe some global permission preventing me from performing this?