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Hi,
~ I’m trying to create a scrip for RT 3.2.1 to automatically add an email
~ adress as AdminCC. I’ve tryied this:
~ new script:
~ Description: autoAddAdminCC
~ Condition: OnCreate
~ Action: userDefined
~ Template: Global template: Blank
~ Stage: TransactionCreate
~ Custom condition: return 1;
~ Custom act. prep.: $self->TicketObj->AddWatcher( { Type => ‘AdminCC’,
Email => ‘email@mail.ro’ } );
~ When I create a new ticket, I get this in the logs
~ Aug 1 20:22:17 ltsp RT: Could not load create a user with the email
address ‘’ to add as a watcher for ticket 1318
(/opt/rt3/lib/RT/Ticket_Overlay.pm:1514)
Aug 1 20:22:17 ltsp RT: About to commit scrips for transaction6432
Aug 1 20:22:17 ltsp RT: <rt-3.2.1-1318-6432-15.7.48231847525773@Digital
Communications Department at Al.I.Cuza Univ> #1318/6432 - Scrip 15
(/opt/rt3/lib/RT/Action/SendEmail.pm:209)
Aug 1 20:22:17 ltsp RT: <rt-3.2.1-1318-6432-15.7.48231847525773@Digital
Communications Department at Al.I.Cuza Univ> No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:221)
Aug 1 20:22:17 ltsp RT: <rt-3.2.1-1318-6432-22.10.0175442869374@Digital
Communications Department at Al.I.Cuza Univ> #1318/6432 - Scrip 22
(/opt/rt3/lib/RT/Action/SendEmail.pm:209)
Aug 1 20:22:17 ltsp RT: About to think about scrips for transaction6433
Aug 1 20:22:17 ltsp RT: <rt-3.2.1-1318-6432-22.10.0175442869374@Digital
Communications Department at Al.I.Cuza Univ> sent To:
diablo@iasi.roedu.net Cc: Bcc: (/opt/rt3/lib/RT/Action/SendEmail.pm:269)
Aug 1 20:22:17 ltsp RT: Ticket 1318 created in queue ‘general’ by
diablo@iasi.roedu.net (/opt/rt3/lib/RT/Ticket_Overlay.pm:695)
~ Any ideeas ?
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