Script to Squelch Queue AdminCc's on Ticket Creation

RT Users
1

Hi All,

I’ve setup the following scrip to squelch Queue AdminCc’s where the
requestor matches a pattern. The scrip seems to be functioning correctly
yet correspondence is still being sent to Queue AdminCc’s.

Is anyone able to shed some light on where I’m going wrong here.

Thanks,

my $requestor = $self->TicketObj->RequestorAddresses;
my $pattern = ‘somepattern’;

if ( $requestor =~ m/$pattern/ ) {
$RT::Logger->info( ‘Requestor Address: ‘.$requestor.’ matches
regex: ‘.$pattern.’ squelching output to AdminCc’s’ );
my @admincc = split( ', ',
$self->TicketObj->QueueObj->AdminCcAddresses );

 foreach ( @admincc ) {
     $self->TicketObj->SquelchMailTo( $_ );
     $RT::Logger->info( 'Squelched email to: '.$_ );
 }

}

return 1;

2

Alternately, is there any other way to stop a subset of the new ticket
notifications being sent to Queue AdminCc’s?

Thanks,On 11/04/13 12:45 AM, John Kelsh wrote:

Hi All,

I’ve setup the following scrip to squelch Queue AdminCc’s where the
requestor matches a pattern. The scrip seems to be functioning correctly
yet correspondence is still being sent to Queue AdminCc’s.

Is anyone able to shed some light on where I’m going wrong here.

Thanks,

my $requestor = $self->TicketObj->RequestorAddresses;
my $pattern = ‘somepattern’;

if ( $requestor =~ m/$pattern/ ) {
$RT::Logger->info( ‘Requestor Address: ‘.$requestor.’ matches
regex: ‘.$pattern.’ squelching output to AdminCc's’ );
my @admincc = split( ', ',
$self->TicketObj->QueueObj->AdminCcAddresses );

 foreach ( @admincc ) {
     $self->TicketObj->SquelchMailTo( $_ );
     $RT::Logger->info( 'Squelched email to: '.$_ );
 }

}

return 1;

3

Extend RT::Action::Notify to support “Notify ticket adminccs”. I think it
was discussed recently.On Sat, Apr 13, 2013 at 3:53 AM, John Kelsh jkelsh@netspot.com.au wrote:

Alternately, is there any other way to stop a subset of the new ticket
notifications being sent to Queue AdminCc’s?

Thanks,

On 11/04/13 12:45 AM, John Kelsh wrote:

Hi All,

I’ve setup the following scrip to squelch Queue AdminCc’s where the
requestor matches a pattern. The scrip seems to be functioning correctly
yet correspondence is still being sent to Queue AdminCc’s.

Is anyone able to shed some light on where I’m going wrong here.

Thanks,

my $requestor = $self->TicketObj->**RequestorAddresses;
my $pattern = ‘somepattern’;

if ( $requestor =~ m/$pattern/ ) {
$RT::Logger->info( ‘Requestor Address: ‘.$requestor.’ matches
regex: ‘.$pattern.’ squelching output to AdminCc's’ );
my @admincc = split( ', ',
$self->TicketObj->QueueObj->**AdminCcAddresses );

 foreach ( @admincc ) {
     $self->TicketObj->**SquelchMailTo( $_ );
     $RT::Logger->info( 'Squelched email to: '.$_ );
 }

}

return 1;

Best regards, Ruslan.