There’s a nice script for Nagios that will merge “Recovered” notifications into the existing ticket available here (RT::Extension::Nagios - Merge and resolve Nagios tickets - metacpan.org ) However we also use Zenoss in our environment which produces emails in a format this script won’t recognize. Does anyone know of a generic script or way we could get the same functionality so it can be used with Zenoss?
Thanks,
Dion
Far Edge Technology