Thanks that worked like a charm.
From: Gibbs, Alan [mailto:Alan.Gibbs@itcdeltacom.com]
Sent: Monday, November 15, 2004 6:06 PM
To: Eric Vanderveer; firstname.lastname@example.org
Subject: RE: [rt-users] Scrips Question
See the wiki page contributed by Bill Gerrard
Works very well.
[mailto:email@example.com]On Behalf Of Eric
Sent: Monday, November 15, 2004 3:36 PM
Subject: [rt-users] Scrips Question
I have set up a certain Queue up just for sales inquries.
I wanted to use RT to not only add trouble tickes but to add sales inquiries
for recording purposes. My question is how do I make a script that once a
ticket is created under the Sales Queue it is resolved. If this is possible
let me know.
Be sure to check out the RT wiki at http://wiki.bestpractical.com