Scrips Question

RT Users
1

I have set up a certain Queue up just for sales inquries.
I wanted to use RT to not only add trouble tickes but to add sales inquiries for recording purposes. My question is how do I make a script that once a ticket is created under the Sales Queue it is resolved. If this is possible let me know.
Thanks

Eric Vanderveer
SpeednetLLC
Network Administrator
evanderv@speednetllc.com

2

See the wiki page contributed by Bill Gerrard
http://wiki.bestpractical.com/index.cgi?ResolveTicket
Works very well.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Eric
Vanderveer
Sent: Monday, November 15, 2004 3:36 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Scrips Question

I have set up a certain Queue up just for sales inquries.
I wanted to use RT to not only add trouble tickes but to add sales inquiries
for recording purposes. My question is how do I make a script that once a
ticket is created under the Sales Queue it is resolved. If this is possible
let me know.
Thanks

Eric Vanderveer
SpeednetLLC
Network Administrator
evanderv@speednetllc.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

3

My question is how do I make a script that once a ticket is created
under the Sales Queue it is resolved. If this is possible let me
know.

something like “on create” user defined action: (untested)
{ $self->TicketObj->SetStatus(“resolved”); }

seph

4

Alan,
Thanks that worked like a charm.
Eric-----Original Message-----
From: Gibbs, Alan [mailto:Alan.Gibbs@itcdeltacom.com]
Sent: Monday, November 15, 2004 6:06 PM
To: Eric Vanderveer; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Scrips Question

See the wiki page contributed by Bill Gerrard
http://wiki.bestpractical.com/index.cgi?ResolveTicket
Works very well.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Eric
Vanderveer
Sent: Monday, November 15, 2004 3:36 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Scrips Question

I have set up a certain Queue up just for sales inquries.
I wanted to use RT to not only add trouble tickes but to add sales inquiries
for recording purposes. My question is how do I make a script that once a
ticket is created under the Sales Queue it is resolved. If this is possible
let me know.
Thanks

Eric Vanderveer
SpeednetLLC
Network Administrator
evanderv@speednetllc.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com