Scrips not accessible in 4.2 anymore

RT Users
1

Hi,

after upgrading from 4.016 to 4.2 I cannot select Scrips anymore via Admin->Scrips->Select.

The UI says

An internal RT error has occurred. Your administrator can find more details in RT’s log files.

an in the logs I find

rt4 RT-4: [13778] RT::Scrip::Queue Unimplemented in HTML::Mason::Commands. (/opt/rt4m/share/html/Elements/RT__Scrip/ColumnMap line 64) Stack: [/usr/bin/perl5.16/lib/site_perl/5.16.1/DBIx/SearchBuilder/Record.pm:494] [/opt/rt4m/share/html/Elements/RT__Scrip/ColumnMap:64] [/opt/rt4m/share/html/Elements/CollectionAsTable/Row:128] [/opt/rt4m/share/html/Elements/CollectionList:152] [/opt/rt4m/share/html/Admin/Scrips/index.html:51] [/opt/rt4m/share/html/Admin/autohandler:49] [/opt/rt4m/sbin/…/lib/RT/Interface/Web.pm:680] [/opt/rt4m/sbin/…/lib/RT/Interface/Web.pm:368] [/opt/rt4m/share/html/autohandler:53]

How can we fix that?

Regards,

Matthias

Matthias Peplow
IT Director
Scholz & Friends Berlin GmbH

Tel.: +49 30/70 01 86-532
Fax: +49 30/70 01 86-599
matthias.peplow@s-f.com

Litfaß-Platz 1
10178 Berlin
Germany

Scholz & Friends
The Orchestra of Ideas

2

after upgrading from 4.016 to 4.2 I cannot select Scrips anymore via Admin->Scrips->Select.

Please try the following patch, which should be in 4.2.2:
https://github.com/bestpractical/rt/commit/d9c1d3a.patch

  • Alex
3

Hi,

we had the

Set(%AdminSearchResultFormat,…

section in our RT_Site_config and it looks like some paths have changed. So replacing

Scrips =>
q{‘id/TITLE:#’}
.q{,‘Description/TITLE:Description’}
.q{,Stage, Condition, Action, Template},

by

Scrips =>
q{‘id/TITLE:#’}
.q{,‘Description/TITLE:Description’}
.q{,Condition, Action, Template, Disabled},

from the new RT_Config solved the problem. This change probably should be mentioned in the UPGRADING notes.

Regards,

Matthias> On Mon, 2013-12-02 at 14:54 +0100, Matthias Peplow wrote:

after upgrading from 4.016 to 4.2 I cannot select Scrips anymore via Admin->Scrips->Select.

Please try the following patch, which should be in 4.2.2:
https://github.com/bestpractical/rt/commit/d9c1d3a.patch

  • Alex
4

Set(%AdminSearchResultFormat,…

section in our RT_Site_config and it looks like some paths have changed. So replacing

It sounds like you copied all of %AdminSearchResultFormat into your
RT_SiteConfig. This is unnecessary, and leads to problems like this
one. If you wish to customize an admin format, you need only specify
the one you wish to change:

    # customize the Queues list
    Set(%%AdminSearchResultFormat,
        Queues => '....'
    );

This change probably should be mentioned in the UPGRADING notes.

We’ll add an UPGRADING note.

  • Alex