That makes quite a bit of sense Roy. I’m only really interested in giving people some idea about who’s going to be getting standard automated responses, so I should probably look at switching some scrips back to TransactionCreate where possible.
As for my performance problems, hopefully my guy’s going to be trying some of the settings you sent me, as there are lots of innoDB configs in there that we’ve not set at all. Hopefully we’ll get somewhere.
Hi Justin;
Ø I’ve noticed that the ‘Scrips and Recipients’ section of the Ticket update page doesn’t pick up scrips that are TransactionBatch. Only TransactionCreate ones are shown.
This is just pure guess on my part, but I think you don’t see the list of recipients with TransactionBatch because its not possible to determine the list until you hit submit, because its possible there will be scrips that depends on other scrips or actions, eg
scrip 1 on correspondence update custom field 1 if the word ‘hello’ is in the update,
scrip 2 on if custom field 1 changed email blah@blah
So you see its not possible to determine blah@blah will be emailed until the Transaction is created.
As I said, this is my guess, possibly some one from BP can confirm.
Roy
Ps:how did you get on with the performance issue you had?
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Justin Hayes
Sent: 15 July 2010 07:49
To: Kenneth Crocker
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Scrips and Recipients section not picking up TransactionBatch scrips - 3.8.8
I normally do - I think I must have changed this one early on in the process before I got used to altering RT_SiteConfig.pm.
So the problem still stands - I’m surprised no-one else has seen this before, unless not many people use Batch?
Justin
Justin Hayes
OpenBet Support Manager
justin.hayes@openbet.com
On 13 Jul 2010, at 19:36, Kenneth Crocker wrote:
Justin,
Yep. But I’d make the change in RT_SiteConfig.pm. I like to leave original files/info alone in case I ever need to reference an original setting, etc. RT will automatically override the setting from the RT_SiteConfig.pm file.
Kenn
LBNL
On Tue, Jul 13, 2010 at 8:59 AM, Justin Hayes justin.hayes@openbet.com wrote:
Is that this one Kenn?
RT_Config.pm:Set($UseTransactionBatch, 1);
Cheers,
Justin
Justin Hayes
OpenBet Support Manager
justin.hayes@openbet.com
On 13 Jul 2010, at 16:52, Kenneth Crocker wrote:
Justin,
I hate to ask, but did you make sure your configuration setting is for Batch?
Kenn
LBNL
On Tue, Jul 13, 2010 at 8:03 AM, Justin Hayes justin.hayes@openbet.com wrote:
I’ve noticed that the ‘Scrips and Recipients’ section of the Ticket update page doesn’t pick up scrips that are TransactionBatch. Only TransactionCreate ones are shown.
I use TransactionBatch a lot of the time (I’m seem to remember their being good reasons for this) and so I can’t actually see who’s going to be sent mails.
Does anyone know if this is a known bug/issue or deliberate? I’ve not found anything on the wiki…
Thanks,
Justin
Justin Hayes
OpenBet Support Manager
justin.hayes@openbet.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com