At Wednesday 9/27/2006 07:18 PM, Joe Auty wrote:
I’m no longer getting my auto reply emails attempted when I create
tickets, and email to requestors is no longer attempted (nor am I
told that email will be sent to the requestors).
What sorts of things could cause this problem? My NotifyActor
setting is set as “1”. I know that I haven’t provided a whole lot
to go by, but since this was working just fine in the past, I’m
hoping you could give me a very general response just so that I
can make sure I’m covering all of my bases here.
THanks in advance!
Could be a syntax error in a template (or a scrip) - if that’s the
problem, you’ll see the error messages in the the RT log.
Looks like you are right!
Scrip Prepare 1 died. - Undefined subroutine &Scalar::Util::weaken
called at /opt/rt3/lib/RT/Action/Generic.pm
Is this the source of my problem? Any idea what the cause might be?
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Use of uninitialized
value in substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line
617., referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Thu Sep 28 17:52:54
2006] [error]: Scrip Prepare 1 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm
line 107., referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Stack:, referer:
https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:107], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:79], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
ScripAction_Overlay.pm:177], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrip_Overlay.pm:472], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrips_Overlay.pm:237], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Transaction_Overlay.pm:171], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Record.pm:1446], referer: https://my domain/rt/Ticket/Display.html?
id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2442], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2356], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Elements/PreviewScrips:82], referer: https://my domain/
rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Update.html:137], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480),
referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Thu Sep 28 17:52:54
2006] [error]: Scrip Prepare 5 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm
line 107., referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Stack:, referer:
https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:107], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:79], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
ScripAction_Overlay.pm:177], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrip_Overlay.pm:472], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrips_Overlay.pm:237], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Transaction_Overlay.pm:171], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Record.pm:1446], referer: https://my domain/rt/Ticket/Display.html?
id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2442], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2356], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Elements/PreviewScrips:82], referer: https://my domain/
rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Update.html:137], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480),
referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Thu Sep 28 17:52:54
2006] [error]: Scrip Prepare 6 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm
line 107., referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Stack:, referer:
https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:107], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:79], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
ScripAction_Overlay.pm:177], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrip_Overlay.pm:472], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrips_Overlay.pm:237], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Transaction_Overlay.pm:171], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:54 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Record.pm:1446], referer: https://my domain/rt/Ticket/Display.html?
id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2442], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2356], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Elements/PreviewScrips:82], referer: https://my domain/
rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Update.html:137], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480),
referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [Thu Sep 28 17:52:55
2006] [error]: Scrip Prepare 7 died. - Undefined subroutine
&Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm
line 107., referer: https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: Stack:, referer:
https://my domain/rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:107], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Action/Generic.pm:79], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
ScripAction_Overlay.pm:177], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrip_Overlay.pm:472], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Scrips_Overlay.pm:237], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Transaction_Overlay.pm:171], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Record.pm:1446], referer: https://my domain/rt/Ticket/Display.html?
id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2442], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/lib/RT/
Ticket_Overlay.pm:2356], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Elements/PreviewScrips:82], referer: https://my domain/
rt/Ticket/Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/Ticket/Update.html:137], referer: https://my domain/rt/Ticket/
Display.html?id=185
[Thu Sep 28 13:52:55 2006] [error] [client ip address] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: [/opt/rt3/share/
html/autohandler:279] (/opt/rt3/lib/RT/Scrip_Overlay.pm:480),
referer: https://my domain/rt/Ticket/Display.html?id=185
PGP.sig (186 Bytes)