My queustion is the following. I have a queue where the default for the
due date is set to 7 days. I have different scrips that set the due date
to either 1 or 14 if the subject contains certain key words.
As I understand RT, as soon as a ticket comes in the defaults in the
basics will be set and if there are different matching scrips they
change the wished values like due date.
So what do I have to do to unset the due date?
This is the part of the scrip I use to set it to 1 day:
my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>‘unknown’, Value=>‘1 days’);
Thanks for your help.
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