Scrip to set child ticket due date on parent resolve


      I'm trying to set the due date on a child dependant ticket

when the parent is resolved. I’m able to get it mostly working. The
due date is setting itself 24hours in the future, but the due days is
set at 14 in the queue. How can I get the scrip to pickup the queues 14
day duel date?

I think I need to be using something else other than
AddDays($RT::OverdueAfter); Any ideas what I should be using?

The script in its entirety:

return 1 if ($self->TransactionObj->NewValue !~

my $DepOnBy = $self->TicketObj->DependedOnBy;

while( my $l = $DepOnBy->Next ) {

      next unless( $l->BaseURI->IsLocal );

      next unless( $l->BaseObj->Status =~ /^(?:new|open|stalled)$/


here you can add any action

Set status to Open for tickets that depend on resolved ticket


Add comment to tickets that depend on resolved ticket

my $id = $self->TicketObj->id;

my $status = $self->TicketObj->Status;

$l->BaseObj->Comment(Content => <<END);

This ticket depends on ticket #$id which was $status.


Sets dates of child ticket if not set.

my $now = RT::Date->new($RT::SystemUser);

my $sla = RT::Date->new($RT::SystemUser);




if ( $l->BaseObj->StartsObj->AsString eq “Not set”) {

      $l->BaseObj->SetStarts( $now->ISO ); 


if ( $l->BaseObj->StartedObj->AsString eq “Not set”) {

      $l->BaseObj->SetStarted( $now->ISO ); 


if ( $l->BaseObj->DueObj->AsString eq “Not set”) {

      $l->BaseObj->SetDue( $sla->ISO ); 



$DepOnBy = undef;

return 1;