Scrip to send original ticket request contents upon resolve

RT Users
1

I’m having trouble locating exactly how to do this, but I was looking
for a way to create a script (or process) to sent the “resolved” email
message which includes the original ticket content at the end of the
message.

I thought about modifying the current scrip since the 11 queues we have
all want this change, but I’m not exactly sure how it would be coded
within the web interface…

-Rich

2

I thought about modifying the current scrip since the 11 queues we have
all want this change, but I’m not exactly sure how it would be coded
within the web interface…

Output Transaction 0 in your template.

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