Scrip to - On owner change add owner name to subject

RT Users
1

We are rolling out a new RT system for all users in our company.
Previously we have used RT in our engineering group through several
versions over the last 8 years. The new RT system will be replacing a
homegrown task management system they have been using for some time.
One of the requirements from above is that the owner name be in the
subject to help keep track at a glance of who owns what. Anyone have
any ideas?

2

We are rolling out a new RT system for all users in our company.
Previously we have used RT in our engineering group through several
versions over the last 8 years. The new RT system will be replacing a
homegrown task management system they have been using for some time.
One of the requirements from above is that the owner name be in the
subject to help keep track at a glance of who owns what. Anyone have
any ideas?

This is just a few simple template modifications. You want to put:

{$Ticket->OwnerObj->Name}

In the Subject: line of the templates where you see fit.

If you look at the stock Transaction template, you’ll see that very
snippet of code and a few others.

Thomas