Scrip to auto assign ticket to user when matching a particular subject

RT Developers
1

Hi All,

I am trying to create a scrip that auto assigns ticket to user based on the subject of the ticket.

Do you have any ideas on how i can achieve this? Any help would be greatly appreciated.

Thanks

2

Hi
How are you controlling the Subject line?

3

Tickets are being opened from an application using REST interface and the same subject lines are always written.

4

Ah, so can you set the owner in the same API call?

6

Oh, i never taught of it that way, mainly due this application does not fall within our responsibility.

Thank you very much for your valuable input. I will suggest to pass the owner with the same API call which is creating the ticket as it is much cleaner like that.