A couple of questions about scrips:
- is it possible to write a scrip with a ‘user-defined’ action that sends
mail? I’d like to write a scrip that autoreplies to requestors and also
updates a custom field on the ticket.
- is the order in which scrips execute predictable? So if I want scrip G to
be dependent on something that scrip F does, can I ensure that G will
always execute after F?
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)