We have some notifications that use templates that display CF info that is
being modified during the transaction. So, if the notification is just
displaying “Ticket” metadata that isn’t being modified by any other scrip,
we use TransCreate. Otherwise, we use TransBatch for all other scrips and
name them so that they execute in the desired order.
Hope this helps.
LBNLOn Wed, Feb 16, 2011 at 8:04 PM, Bernard McCormack firstname.lastname@example.org:
I tried transaction create with the descriptions set to define the order, I
tried transaction batch and I tried the read on transaction create and then
the displaying of the value in the transaction batch. The value is getting
set but it appears unset during the execution chain.
From: email@example.com [mailto:
firstname.lastname@example.org] *On Behalf Of *Kenneth Crocker
Sent: Wednesday, February 16, 2011 12:18 PM
Subject: Re: [rt-users] Scrip ordering
Are you using “TransactionBatch”?
On Wed, Feb 16, 2011 at 2:49 AM, Bernard McCormack < email@example.com> wrote:
I am extracting custom values from emails using
RT-Extension-ExtractCustomFieldValues and I want to use the value in the
next step to decide the format of the email sent to the users.
The transactions according to the logs are both firing in the correct order
in Transaction Create
I am accessing the cf using:
This works on another transaction but when chained together it doesn’t have
the value set.
Any help would be appreciated.