I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn’t have on the old one (3.6.1 tarball) :
When I solve a ticket, I have the following in the logs :
[Mon Feb 21 15:03:22 2011] [info]: email@example.com #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)
[Mon Feb 21 15:03:22 2011] [info]: firstname.lastname@example.org #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300)
I did not write any comment, only clicked on “Solve” then “update ticket”. The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the “Scrip 7 On Comment, notify AdminCCs as Admin-comment” ??
How could I prevent this while keeping my signature ?
Thanks in advance for your help