I have upgraded to 3.2.0 and have set up an autoreply to requestor scrip
and that work well. However, I have tried several different scips to
achieve the same purpose and that is to notify the support team in the
event of a recently created ticket. These have all failed. I have the
On Queue Change Notify AdminCcs with template New Ticket
On Create Notify AdminCcs with template New Ticket
What is wrong? Watching the logs I see the autoreply go out but never
anything to the support team.
Thanks in advance.