Hi all
I need a scrip (or scrips) that will do the following:
When a ticket in queue AAA or BBB reaches its final priority, move it to
queue HHH and send an email to user@company.com (or a specified RT group)
with a subject ‘Ticket Escalated: ’
Ideally I want to run this with rt-crontool.
Can anyone help?
Regards,
Danie