Scrip installation blues

RT Users
1

I’m trying to install Feargal’s auto assign scrip from the contrib area on
fsck.com.

I’m behind a firewall that requires authentication, so Feargal’s “rt-scrips”
script couldn’t retrieve the scrip, so I had to grab it myself.

I made sure to install Archive::Tar, but rt-scrips still complained that it
couldn’t uncompress the archive, so I did that myself too.

Then (I’m full of problems today!) rt-scrips wouldn’t quit trying to
uncompress the archive, so I short-circuited that part of the script.

Now rt-scrips would happily install the modules into place. It was nice to
see something working. :slight_smile: But to get the data to install, I had to strip
out all of the rt-scrips script except the data installation part, and
hardwire a couple of strings. But it finally did get the data installed:

[root@zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
helgrim.com-AutoAssign
Adding ScripActions…11.12.done.
Adding ScripConditions…done.
Adding templates…8.done.
[root@zimmerdale helgrim.com-AutoAssign]#

I created an auto-assign scrip on a queue that had a watcher and tried
creating a ticket. The ticket creates OK but nobody was auto-assigned to
it. I checked the error log and found stuff like this:

Can’t locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.
Require of RT::Action:: failed.
Can’t locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.

Hmmm, sounds like the name of the script might be missing somewhere. It
seems like it should be looking for “RT/Action/something.pm” instead of
leaving the something blank.

I went into MySQL and looked around, and things look (as near as I would
know to recognize) like they should work. But obviously something’s out of
place. Anyone got any suggestions for what might be amiss?

BTW, since there isn’t much about this on the website, I would like to
volunteer to write up a HOWTO for scrip installation, provided I end up
learning how it’s done.

Kendric Beachey

2

Ick! Jesse and I had been discussing the best way to handle user-contributed scrips, and as a result I knocked that together. The original plan was to include it in RT itself at some point.
I’d sent it to Jesse as a “heres what’s been done so far”, it really shouldn’t have hit the contrib directory at all.

I’ll have a go at bringing it up to date over the weekend - It hasn’t been touched since RT was in the 1.3 tree, Jesse can you take it out of contrib?

The Autoassign scrip itself should work though.

Check that helgrim.com-AutoAssign.pm is in rt/lib/RT/Action

In mysql, do a ‘SELECT name,argument,execmodule FROM scripactions;’
There should be two entries:
name argument execmodule
helgrim.com-AutoAssignAdminCc | AdminCc | helgrim.com-AutoAssign
helgrim.com-AutoAssignAnyCc | AdminCc,Cc | helgrim.com-AutoAssign

If not, update them by hand.

If that’s still not working, can you wait till Monday so I can check it out.

-Feargal.:wqOn Fri, 2 Nov 2001 14:58:18 -0600 , “Beachey, Kendric” Kendric.Beachey@garmin.com wrote:

I’m trying to install Feargal’s auto assign scrip from the contrib area on
fsck.com.

I’m behind a firewall that requires authentication, so Feargal’s “rt-scrips”
script couldn’t retrieve the scrip, so I had to grab it myself.
I made sure to install Archive::Tar, but rt-scrips still complained that it
couldn’t uncompress the archive, so I did that myself too.

Then (I’m full of problems today!) rt-scrips wouldn’t quit trying to
uncompress the archive, so I short-circuited that part of the script.

Now rt-scrips would happily install the modules into place. It was nice to
see something working. :slight_smile: But to get the data to install, I had to strip
out all of the rt-scrips script except the data installation part, and
hardwire a couple of strings. But it finally did get the data installed:

[root@zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
helgrim.com-AutoAssign
Adding ScripActions…11.12.done.
Adding ScripConditions…done.
Adding templates…8.done.
[root@zimmerdale helgrim.com-AutoAssign]#

I created an auto-assign scrip on a queue that had a watcher and tried
creating a ticket. The ticket creates OK but nobody was auto-assigned to
it. I checked the error log and found stuff like this:

Can’t locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.
Require of RT::Action:: failed.
Can’t locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.

Hmmm, sounds like the name of the script might be missing somewhere. It
seems like it should be looking for “RT/Action/something.pm” instead of
leaving the something blank.

I went into MySQL and looked around, and things look (as near as I would
know to recognize) like they should work. But obviously something’s out of
place. Anyone got any suggestions for what might be amiss?

BTW, since there isn’t much about this on the website, I would like to
volunteer to write up a HOWTO for scrip installation, provided I end up
learning how it’s done.

–
Kendric Beachey

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Feargal Reilly, | Communications House,
Systems Administrator. | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/ | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

3

Sure. I’ll yank it.On Fri, Nov 09, 2001 at 04:21:32PM +0000, Feargal Reilly wrote:

Ick! Jesse and I had been discussing the best way to handle user-contributed scrips, and as a result I knocked that together. The original plan was to include it in RT itself at some point.
I’d sent it to Jesse as a “heres what’s been done so far”, it really shouldn’t have hit the contrib directory at all.

I’ll have a go at bringing it up to date over the weekend - It hasn’t been touched since RT was in the 1.3 tree, Jesse can you take it out of contrib?

The Autoassign scrip itself should work though.

Check that helgrim.com-AutoAssign.pm is in rt/lib/RT/Action

In mysql, do a ‘SELECT name,argument,execmodule FROM scripactions;’
There should be two entries:
name argument execmodule

helgrim.com-AutoAssignAdminCc | AdminCc | helgrim.com-AutoAssign
helgrim.com-AutoAssignAnyCc | AdminCc,Cc | helgrim.com-AutoAssign

If not, update them by hand.

If that’s still not working, can you wait till Monday so I can check it out.

-Feargal.:wq

On Fri, 2 Nov 2001 14:58:18 -0600 , “Beachey, Kendric” Kendric.Beachey@garmin.com wrote:

I’m trying to install Feargal’s auto assign scrip from the contrib area on
fsck.com.

I’m behind a firewall that requires authentication, so Feargal’s “rt-scrips”
script couldn’t retrieve the scrip, so I had to grab it myself.
I made sure to install Archive::Tar, but rt-scrips still complained that it
couldn’t uncompress the archive, so I did that myself too.

Then (I’m full of problems today!) rt-scrips wouldn’t quit trying to
uncompress the archive, so I short-circuited that part of the script.

Now rt-scrips would happily install the modules into place. It was nice to
see something working. :slight_smile: But to get the data to install, I had to strip
out all of the rt-scrips script except the data installation part, and
hardwire a couple of strings. But it finally did get the data installed:

[root@zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
helgrim.com-AutoAssign
Adding ScripActions…11.12.done.
Adding ScripConditions…done.
Adding templates…8.done.
[root@zimmerdale helgrim.com-AutoAssign]#

I created an auto-assign scrip on a queue that had a watcher and tried
creating a ticket. The ticket creates OK but nobody was auto-assigned to
it. I checked the error log and found stuff like this:

Can’t locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.
Require of RT::Action:: failed.
Can’t locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.

Hmmm, sounds like the name of the script might be missing somewhere. It
seems like it should be looking for “RT/Action/something.pm” instead of
leaving the something blank.

I went into MySQL and looked around, and things look (as near as I would
know to recognize) like they should work. But obviously something’s out of
place. Anyone got any suggestions for what might be amiss?

BTW, since there isn’t much about this on the website, I would like to
volunteer to write up a HOWTO for scrip installation, provided I end up
learning how it’s done.

–
Kendric Beachey

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
Feargal Reilly, | Communications House,
Systems Administrator. | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/ | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.