Hi All,
I have a scrip setup as below;
Condition: OnComment
Action: User Defined
Template: Global Blank
Stage: Transaction Create
Custom Condition:
Custom Action Preparation Code: return 1;
Custom Action Cleanup Code:
my $string = $self->TransactionObj->Content;
$string =~ m/Status changed from ([A-Za-z]{3}) to ([A-Za-z]{3})/;
my $old = $1;
my $new = $2;
my $ticket = $self->TicketObj;
my $cf_obj = RT::CustomField->new($RT::SystemUser);
my $cf_name = “CustomStatus”;
my $cf_value;
$cf_value = $new;
$cf_obj->LoadByName(Name=>$cf_name);
$RT::Logger->debug(“Loaded$cf_obj->Name = “. $cf_obj->Name() .”\n”);
$ticket->AddCustomFieldValue(Field=>$cf_obj, Value=>$cf_value,
RecordTransaction=>1);
return 1;
However the damn thing never seems to fire off, I have tested the regexp
directly in perl and it works. I am pretty sure also that it used to work
but for some reason no longer does.
Essentially we have rules on our mail clients which forward mail back to RT
from our outsourced Service provider, the content looks like this when they
change a status.
atus.
This is an automatically generated email from Aaron Guise using Gentrack SR
System.
SR129018, CustRef: 54795
https://www.gentrack.com/srweb/srdetails.asp?SRNo=129018
Status changed from WAI to QUE
Think before you Print - By making good use of resources at work we can
encourage sustainability and manage our impact. Change Tomorrow by Changing
Thinking Today
Disclaimer:
The information contained in this email may be confidential. If you are not
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any other person.
Does anyone have any ideas why this may not be triggering. I may be just
losing sight of a simple thing I feel, but it is now driving me a little
nuts.
Regards,*
*Aaron Guise
07 838 7793
027 212 6638
aaron@guise.net.nz
MSN: guisea@hotmail.com
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