Hello,
I¹m trying to use a custom scrip that sends an outgoing email to a specified
email address when a ticket gets resolved. After much trudging through
archived emails on this list, I was able to accomplish that. But now,
sometimes when you click ³Reply² there is the following error:
Can’t call method “head” on an undefined value at
/usr/local/lib/rt3/lib/RT/Action/SendEmail.pm line 278.
What¹s more, is my coworker got that error message in a totally different
queue. (I was hoping worst case scenario I¹d only mess up my own queue¹s
workflow, but that appears to be false.) So I was hoping someone could shed
some light…
-Why does this error happen when clicking Reply?
-Why does it apply to other queues?
-Can I fix it without disabling/deleting my scrip?
Scrip pasted below, thanks for any advice.
-Tyler
Condition: on resolve
Action: user defined
Template: transaction
Stage: transaction batch
prep code:
require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
$self->setUpEmail();
$self->SUPER::Prepare();
$self->SUPER::Commit();
sub setUpEmail {
my $self = shift;
my $ticket = $self->TicketObj;
push @To, 'emailaddress@dns.com';
@{ $self->{'To'} } = @To;
$self->{'Subject'} = $ticket->OwnerObj->Name();
}
return 1;
cleanup code:
return 1;
I’m trying to use a custom scrip that sends an outgoing email to a specified email address
when a ticket gets resolved. After much trudging through archived emails on this list, I was
able to accomplish that. But now, sometimes when you click “Reply” there is the following
error:
What isn’t that just
Condition: on resolve
Action: notify other recipients
Template: custom template with a hardcoded To:
The code you’ve sent as a sample has little chance of ever working,
and it totally breaks the encapsulation of running in Preview mode,
which is how you broke Reply.
-kevin
Take a look at NotifyGroup action.On Mon, Mar 28, 2011 at 10:44 PM, Tyler Harding tharding@uoregon.edu wrote:
Hello,
I’m trying to use a custom scrip that sends an outgoing email to a specified
email address when a ticket gets resolved. After much trudging through
archived emails on this list, I was able to accomplish that. But now,
sometimes when you click “Reply” there is the following error:
Can’t call method “head” on an undefined value at
/usr/local/lib/rt3/lib/RT/Action/SendEmail.pm line 278.
What’s more, is my coworker got that error message in a totally different
queue. (I was hoping worst case scenario I’d only mess up my own queue’s
workflow, but that appears to be false.) So I was hoping someone could shed
some light…
-Why does this error happen when clicking Reply?
-Why does it apply to other queues?
-Can I fix it without disabling/deleting my scrip?
Scrip pasted below, thanks for any advice.
-Tyler
Condition: on resolve
Action: user defined
Template: transaction
Stage: transaction batch
prep code:
require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
$self->setUpEmail();
$self->SUPER::Prepare();
$self->SUPER::Commit();
sub setUpEmail {
my $self = shift;
my $ticket = $self->TicketObj;
push @To, 'emailaddress@dns.com';
@{ $self->{'To'} } = @To;
$self->{'Subject'} = $ticket->OwnerObj->Name();
}
return 1;
cleanup code:
return 1;
Best regards, Ruslan.