Scrip configuration issues

RT Users
1

Hi everyone,

So I’ve finally got WebRT 2 running, love it. I’m having one weird problem,
though…hopefully someone knows the answer.

I’ve been setting up the scrips for my queue (I’ve tried it globally, too.)
All the actions work (i.e. transaction reports, etc) via email, however, I
can’t get the AutoNotify to work. I have set up: “OnCreate
AutoreplyToRequestors Autoreply” which should work, but it doesn’t. I’m
running 2.0.4.

Any ideas? What am I doing wrong here? :slight_smile:

Thanks in advance.

-Rob.

2

Did you put that on all queues, ie, a global scrip, or did you just put it
on one queue.

-SheeriOn Mon, 20 Aug 2001, Rob Mitzel wrote:

Hi everyone,

So I’ve finally got WebRT 2 running, love it. I’m having one weird problem,
though…hopefully someone knows the answer.

I’ve been setting up the scrips for my queue (I’ve tried it globally, too.)
All the actions work (i.e. transaction reports, etc) via email, however, I
can’t get the AutoNotify to work. I have set up: “OnCreate
AutoreplyToRequestors Autoreply” which should work, but it doesn’t. I’m
running 2.0.4.

Any ideas? What am I doing wrong here? :slight_smile:

Thanks in advance.

-Rob.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01@emerald.tufts.edu

3

I tried both ways…global and on one queue.

-Rob.

4

Rob Mitzel wrote:

I’ve been setting up the scrips for my queue (I’ve tried it globally, too.)
All the actions work (i.e. transaction reports, etc) via email, however, I
can’t get the AutoNotify to work. I have set up: “OnCreate
AutoreplyToRequestors Autoreply” which should work, but it doesn’t. I’m
running 2.0.4.

What’s your MailCommand set to? What MTA are you using? Do the logs
show anything?

5

Let’s see…MailCommand is just set to sendmail (it was easy, since the only
thing the machine does is rt aliases), and the logs show nothing at all.

Keep in mind, as I said, the other mails were going out but just not this
one. (For some reason now, no mails are going out at all…)

Thanks!

-Rob.

6

Rob Mitzel wrote:

Let’s see…MailCommand is just set to sendmail (it was easy, since the only
thing the machine does is rt aliases), and the logs show nothing at all.

Keep in mind, as I said, the other mails were going out but just not this
one. (For some reason now, no mails are going out at all…)

What happens if you use

$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“-oi -t”;

?

7

It’s the same…nothing happens.

-Rob.

8

Oh…and also, mail still works coming in.

-Rob.