Scrip condition to detect new Ccs

Hi everyone,

I’ve got a scrip that adds the members of a specific group as Ccs to a ticket when a certain custom field value is set. Now I’d like to have RT notify those newly assigned Ccs that there’s a ticket for them to review.

First I tried creating a custom template that would send the notification at the end of the scrip that sets the Ccs, but nothing gets sent out. Now I’m thinking that maybe I need to run a different scrip that triggers whenever new Ccs are added because it’s possible that I’ll add other Ccs who aren’t necessarily members of that original group.

So how do I create a custom scrip condition that looks for new Ccs?

Am I likely to have trouble if I have these two scrips firing nearly simultaneously?


Tim Wilson, Director of Technology
Buffalo-Hanover-Montrose Schools
214 1st Ave NE Buffalo, MN 55313
ph: 763.682.8740 fax: 763.682.8743