I have a request from one of our staff that requires me to set them
as a watcher on a ticket when it’s created if the ticket contains a
certain word/phrase. However, I can’t seem to get access to the body
or subject of the ticket when it’s created. I tried something like this
in the ScripCondition:
$self->TransactionObj->ContentObj->Content =~ m/whatever/
But no dice. Anynoe have a pointer as to where I’m going wrong?
I didn’t manage to find anything suitable on the wiki.