Hello,
Would someone be kind enough to provide me with an example of checking
against multiple fields in a scrip custom condition?
For example the below scrip checks if Owner is being set to 9. How can I
also check which queue the ticket is currently in within the same condition?
return 0 unless $self->TransactionObj->Type eq “Set”;
return 0 unless $self->TransactionObj->Field eq “Owner”;
return 0 unless $self->TransactionObj->NewValue eq “9”;
return 1;
Thanks,
–Maks
Ext 201
P. 203-876-7978 - F. 203-876-2810
maks@activetelephones.com