Scrip change customfieldvalue on certain value

RT Users
1

Hi,

has anyone a scrip or an idea how my condition for the following
situation has to be written?

My customfield called “CFA” has for example the value “value1” and
“value2”. The value is currently set to “value1”. I now want my scrip to
check wheather the value has changed and to which value it has changed.
And that is exactly my problem. How do I check what the new value is?

The first part would be:

if ($self->TransactionObj->Type eq “CustomField” &&

and what comes after && ??

Thanks a lot for your help!

Violetta

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2

Violetta,

Try something like this:

condition execution on value of CF “CFA”

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;

if ($trans->Type eq ‘CustomField’)
{my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,
Name => “CFA”);
return 0 unless $cf->id;
if ($trans->Field == $cf->id &&
$trans->NewValue eq “Value1”)
{
my $current_Value = “Value1”;
return 1;
}
else
{
my $current_Value = $trans->NewValue;
}
}

return 0;

Something along those lines should work. I didn't know if you wanted to

save the new value or do something, etc. Hope this helps.

Kenn
LBNLOn 10/17/2008 7:16 AM, Violetta Wawryk wrote:

Hi,

has anyone a scrip or an idea how my condition for the following
situation has to be written?

My customfield called “CFA” has for example the value “value1” and
“value2”. The value is currently set to “value1”. I now want my scrip to
check wheather the value has changed and to which value it has changed.
And that is exactly my problem. How do I check what the new value is?

The first part would be:

if ($self->TransactionObj->Type eq “CustomField” &&

and what comes after && ??

Thanks a lot for your help!

Violetta