Hi all,
All I want to do is assign owner ‘jrummel’ to a ticket if the word ‘Banner’
or ‘Tips’ appears anywhere in the Subject or Body when the ticket is
created. Can anyone help me out with the code for this please?
Thanks!
Jonathan
RT 3.6.5 MySQL
View this message in context: http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html
Try this: http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject2010/8/11 Jonathan Rummel jrummel@imapp.com
Hi all,
All I want to do is assign owner ‘jrummel’ to a ticket if the word ‘Banner’
or ‘Tips’ appears anywhere in the Subject or Body when the ticket is
created. Can anyone help me out with the code for this please?
Thanks!
Jonathan
RT 3.6.5 MySQL
View this message in context:
http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
Worked perfectly. Thanks!
Torsten Brumm-3 wrote:
Try this: SetOwnerAndQueueBySubject - Request Tracker Wiki
Hi all,
All I want to do is assign owner ‘jrummel’ to a ticket if the word
‘Banner’
or ‘Tips’ appears anywhere in the Subject or Body when the ticket is
created. Can anyone help me out with the code for this please?
Thanks!
Jonathan
RT 3.6.5 MySQL
View this message in context:
http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!
–
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!
View this message in context: http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29420284.html