Scrip assigning owner based on Subject or Body

Hi all,

All I want to do is assign owner ‘jrummel’ to a ticket if the word 'Banner’
or ‘Tips’ appears anywhere in the Subject or Body when the ticket is
created. Can anyone help me out with the code for this please?

Thanks!
Jonathan

RT 3.6.5 MySQL
View this message in context: http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html

Try this: http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject2010/8/11 Jonathan Rummel jrummel@imapp.com

Hi all,

All I want to do is assign owner ‘jrummel’ to a ticket if the word 'Banner’
or ‘Tips’ appears anywhere in the Subject or Body when the ticket is
created. Can anyone help me out with the code for this please?

Thanks!
Jonathan

RT 3.6.5 MySQL

View this message in context:
http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

MFG

Torsten Brumm

http://www.brumm.me

Worked perfectly. Thanks!

Torsten Brumm-3 wrote:

Try this: http://wiki.bestpractical.com/view/SetOwnerAndQueueBySubject

Hi all,

All I want to do is assign owner ‘jrummel’ to a ticket if the word
’Banner’
or ‘Tips’ appears anywhere in the Subject or Body when the ticket is
created. Can anyone help me out with the code for this please?

Thanks!
Jonathan

RT 3.6.5 MySQL

View this message in context:
http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29411576.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!


MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

View this message in context: http://old.nabble.com/Scrip-assigning-owner-based-on-Subject-or-Body-tp29411576p29420284.html