Scrip and template to email calendar invite

RT Users
1

I’ve seen the question asked before when I search the archives, but I wasn’t able to find an answer my brain could parse.

I need to build a scrip and template that will send an Outlook style calendar invite via email with a due date based on a custom field (datetime type).

After a good bit of research, I think I have all the lines I need to build the ics file attachment (although being able to do it inline vs an attachment would be gravy - maybe I just need to set the content type to “Content-Type: text/calendar; charset=“utf-8”; method=REQUEST” which is what I see when I look at an invite generated from my Outlook client?).

But from there I’m pretty much stuck.

My assumption is I would need to build a new template. What I can’t figure out is the code that goes in the template so the text I’m adding isn’t just parsed as the message content itself.

The scrip itself is less of a worry - in my particular case, it’s going to fire when a ticket is moved into a particular queue only, so that part is pretty easy.

I’ve seen other responses of “use the calendar feed” or “use a different email client” but the reality is in my situation that’s not an option. It needs to be via email and it needs to be Outlook compatible (the more “native” the better).

2

My assumption is I would need to build a new template. What I can’t figure out is the code
that goes in the template so the text I’m adding isn’t just parsed as the message content
itself.

You may want to review the docs/customizing/templates.pod included
with RT, which also talks about how to set a custom header type.

You won’t be able to build an attachment from your Template, so
hopefully an inline solution works.

-kevin

3

Sorry, forgot to mention I’m running 4.0.4…From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Brent Wiese
Sent: Wednesday, January 18, 2012 4:33 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] scrip and template to email calendar invite

I’ve seen the question asked before when I search the archives, but I wasn’t able to find an answer my brain could parse.

I need to build a scrip and template that will send an Outlook style calendar invite via email with a due date based on a custom field (datetime type).

After a good bit of research, I think I have all the lines I need to build the ics file attachment (although being able to do it inline vs an attachment would be gravy - maybe I just need to set the content type to “Content-Type: text/calendar; charset=“utf-8”; method=REQUEST” which is what I see when I look at an invite generated from my Outlook client?).

But from there I’m pretty much stuck.

My assumption is I would need to build a new template. What I can’t figure out is the code that goes in the template so the text I’m adding isn’t just parsed as the message content itself.

The scrip itself is less of a worry - in my particular case, it’s going to fire when a ticket is moved into a particular queue only, so that part is pretty easy.

I’ve seen other responses of “use the calendar feed” or “use a different email client” but the reality is in my situation that’s not an option. It needs to be via email and it needs to be Outlook compatible (the more “native” the better).