I want to set up a scrip to help those who forget to take a ticket before they reply.
The condition of the scrip is “On Correspond”. I copied the action code from here:
The action works fine however the condition seems to trigger too early. If I send a reply to a ticket without changing the owner on the update page it executes as follows.
- Sends my reply email.
- Triggers scrip to set the owner to the current user.
- Then it performs the “Ticket and Transaction” section which sets the owner back to “Nobody”.
Is there an easy way of getting around this or simply automatically setting the owner if someone replies to a new ticket?
Any help would be much appreciated.