Is it possible to set a date/time on a ticket so the owner will be notified?
Can I configure a notify date/time and another date for deadline when the ticket must be resolved?
If it’s possible, how will the user be notified, email? diffrent color in ticket-list?
// Jens
.
Is it possible to set a date/time on a ticket so the owner will be notified?
Can I configure a notify date/time and another date for deadline when the ticket must be resolved?
If it’s possible, how will the user be notified, email? diffrent color in ticket-list?
RT_PATH/bin/rt-crontool --help
http://wiki.bestpractical.com/index.cgi?UseRtCrontool
Andy Harrison