Is there any way of implement automatic scalation of trouble tickets after
a period of time.? I mean, all tickets that has been taken by a group of
user will be assigned to another group after a time out.
Best regards
-luis
Is there any way of implement automatic scalation of trouble tickets after
a period of time.? I mean, all tickets that has been taken by a group of
user will be assigned to another group after a time out.
Best regards
-luis