We are running RT 3.4.1 and having an issue with privileged users saving
We have granted the group “Privileged Users” the following rights:
However, when a user tries to save a search (My saved searches), they get
the following error:
“Can’t find a saved search to work with”
At this point, the “Saved searches” block changes to show additional options
of - revert, delete, copy and save.
If the user clicks on Save, they then get this message:
“Can’t save this search”
We have also noticed that if we revoke the rights and grant them again, that
we are able to save a single search using a new unique name and only
containing a single criteria (queue = ‘xxxx’). If we then try to add other
criteria to the search, we get the errors listed above.
Any help would be appreciated.