Saving Searches

RT Users
1

We are running RT 3.4.1 and having an issue with privileged users saving
searches.

We have granted the group “Privileged Users” the following rights:

CreateSavedSearch
EditSavedSearches
LoadSavedSearch
ShowSavedSearches

However, when a user tries to save a search (My saved searches), they get
the following error:

“Can’t find a saved search to work with”

At this point, the “Saved searches” block changes to show additional options
of - revert, delete, copy and save.

If the user clicks on Save, they then get this message:

“Can’t save this search”

We have also noticed that if we revoke the rights and grant them again, that
we are able to save a single search using a new unique name and only
containing a single criteria (queue = ‘xxxx’). If we then try to add other
criteria to the search, we get the errors listed above.

Any help would be appreciated.

Thanks,

Frank

2

At Wednesday 4/27/2005 11:27 AM, Marino, Frank wrote:

We are running RT 3.4.1 and having an issue with privileged users saving
searches.

We have granted the group “Privileged Users” the following rights:

CreateSavedSearch
EditSavedSearches
LoadSavedSearch
ShowSavedSearches

However, when a user tries to save a search (My saved searches), they get
the following error:

“Can’t find a saved search to work with”

This may or may not help - I have a vague memory that I had to also grant
ModifySelf to allow users to work with saved searches.

Steve

3

Steve,

Thanks! That seemed to work. I will do some more testing, but I was able to
save a few multi-line searches.

Thanks,

FrankFrom: Stephen Turner [mailto:sturner@MIT.EDU]
Sent: Wednesday, April 27, 2005 11:54 AM
To: Marino, Frank; rt-users@bestpractical.com
Subject: Re: [rt-users] Saving Searches

At Wednesday 4/27/2005 11:27 AM, Marino, Frank wrote:

We are running RT 3.4.1 and having an issue with privileged users
saving searches.

We have granted the group “Privileged Users” the following rights:

CreateSavedSearch
EditSavedSearches
LoadSavedSearch
ShowSavedSearches

However, when a user tries to save a search (My saved searches), they
get the following error:

“Can’t find a saved search to work with”

This may or may not help - I have a vague memory that I had to also grant
ModifySelf to allow users to work with saved searches.

Steve

4
  • Stephen Turner [2005-04-27T11:54-0400]:

At Wednesday 4/27/2005 11:27 AM, Marino, Frank wrote:

We are running RT 3.4.1 and having an issue with privileged users saving
searches.

We have granted the group “Privileged Users” the following rights:

CreateSavedSearch
EditSavedSearches
LoadSavedSearch
ShowSavedSearches

However, when a user tries to save a search (My saved searches), they get
the following error:

“Can’t find a saved search to work with”

This may or may not help - I have a vague memory that I had to also grant
ModifySelf to allow users to work with saved searches.

I have the same problem that Frank had. I’ve granted rights to
SavedSearch wherever I can find it, but still priv. users still could
not even see that block on Build.html. Unlike Frank, my adding
ModifySelf globally did not help. Are there any other ideas?

Dave.
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org

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