Ok I’m hoping someone knows how to do this.
We have various custom fields where Users will fill in data about a specific thing.
Is there a way that when someone fills in one of these custom fields whilst creating a ticket, the Info they put into the Custom field will be saved to a drop down list for future use so that the user doesn’t have to type in this data into the custom field for another ticket?From: Lionel Wolfaardt
Sent: 09 March 2011 11:45 AM
To: ‘rt-users@lists.bestpractical.com’
Subject: Saving info for Custom Fields
Lionel Wolfaardt
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