Haven’t seen anything like this in the wiki, but a useful feature for
our mobile guys would be to setup a search@ action/alias in the
rt-mailgate that would parse, query, and respond via email with saved
searches. One example I can think of off the bat would be the
dashboard’s “My Top 10 Highest Priority Tickets” which would send
essentially the same summary data as an email to the technician.
Anyone done anything like this? Anyone extended the rt-mailgate to
add custom alias/actions before?