RT Users–
Any suggestions on best approach to achieve the following?
There are times when we need to send ticket information to someone outside of
our company who was perhaps not originally a Ticket Watcher. However, for me
to copy/paste the Ticket info would include Comments; not something we want to
do.
I attempted to hack up a DisplaySanitized.html this evening which would,
regardless of ShowTicketComments right, withold displaying Comments. It
appeared I wanted to implement this functionality in LoadTextAttachments,
as currently at lines 70-72 (RT 3.2.3rc2) I have:
unless ( $Ticket->CurrentUserHasRight(‘ShowTicketComments’) ) {
$attachments->Limit( ALIAS => $transactions, FIELD => ‘Type’, OPERATOR => ‘!=’, VALUE => “Comment” );
}
I tried a number of different approached, but even with the line above I still
have comments returned if the user has the right to see them.
Has anyone done something like this or have any pointers?
-jd