I have the exact same scrips on rt 3.8.2 for the two queues "config-change"
“syshelp” queue does autoreply w/ ticket number to the requester, but
"config-change" does not
Here are the scrips
87 On Comment Notify Owner as Comment with template Admin Comment
Imported from RT 2.0
159 On Comment Notify Other Recipients as Comment with template
On Comment Notify Other Recipients as Comment
6 On Correspond Notify Other Recipients with template Correspondence
On Correspond Notify Other Recipients
139 On Correspond Notify Owner with template Correspondence
On Correspond Notify Owner
130 On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Requestors and Ccs
1 On Correspond Open Tickets with template Blank
On Correspond Open Tickets
167 On Owner Change Notify Owner with template Transaction
Request is coming from same requester and I do not see on maillog of the RT
not even trying to reply when sending
a request to “config-change”, but for “syshelp” queue as soon as the ticket
is created (in rt.log) a email goes back as
a reply (in syslog)
How do I debug this?
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?